ToolPebQuality & Audits tools
Find calculations and practical tools relevant to quality & audits. Check the method, units and limits before using a result.
Inpatient fall rateNursing & patient safety · Safety · Compare inpatient falls with inpatient patient-days.Injurious inpatient fall rateNursing & patient safety · Safety · Compare falls with injury with inpatient patient-days.All-or-none care bundle complianceNursing & patient safety · Quality · Compare eligible episodes with every required element completed with eligible episodes audited.Adverse drug events per 1,000 dosesNursing & patient safety · Safety · Compare adverse drug events with medication doses administered.Patient identification complianceNursing & patient safety · Quality · Locally defined measure of patient identification compliance.Nursing documentation completenessNursing & patient safety · Quality · Locally defined measure of nursing documentation completeness.Pressure injury point prevalenceNursing & patient safety · Quality · Locally defined measure of pressure injury point prevalence.Crude unplanned readmission proportionNursing & patient safety · Quality · Locally defined measure of crude unplanned readmission proportion.CLABSI rateInfection prevention & control · Safety · Compare clabsi events with central line-days.CAUTI rateInfection prevention & control · Safety · Compare cauti events with urinary catheter-days.Ventilator-associated pneumonia rateInfection prevention & control · Safety · Compare vap events with ventilator-days.Ventilator-associated event rateInfection prevention & control · Safety · Compare vae events with ventilator-days.Crude surgical site infection rateInfection prevention & control · Safety · Compare qualifying surgical site infections with eligible procedures under surveillance.Device utilization ratioInfection prevention & control · Utilization · Compare device-days for one device type with patient-days in the same location.Standardized infection ratio (SIR)Infection prevention & control · Safety · Compare observed infections with model-predicted infections.Hand hygiene complianceInfection prevention & control · Quality · Compare observed hand hygiene actions when indicated with observed hand hygiene opportunities.Medicines prescribed per encounterPharmacy & medicines · Utilization · Compare medicines prescribed with patient encounters surveyed.Generic-name prescribingPharmacy & medicines · Quality · Compare medicines prescribed by generic name with medicines prescribed.Encounters with an antibiotic prescribedPharmacy & medicines · Quality · Compare encounters with at least one antibiotic with encounters surveyed.Encounters with an injection prescribedPharmacy & medicines · Quality · Compare encounters with at least one injection with encounters surveyed.Essential medicines list prescribingPharmacy & medicines · Quality · Compare prescribed medicines on the applicable essential medicines list with medicines prescribed.Prescribed medicines actually dispensedPharmacy & medicines · Quality · Compare prescribed medicine items actually dispensed with medicine items prescribed.Adequately labelled dispensed medicinesPharmacy & medicines · Quality · Compare dispensed packages meeting all required label criteria with dispensed packages examined.Laboratory coefficient of variation (CV)Laboratory & diagnostics · Quality · Compare standard deviation with mean control value.Diagnostic sensitivityLaboratory & diagnostics · Quality · Compare true positives with true positives plus false negatives.Diagnostic specificityLaboratory & diagnostics · Quality · Compare true negatives with true negatives plus false positives.Positive predictive valueLaboratory & diagnostics · Quality · Compare true positives with true positives plus false positives.Negative predictive valueLaboratory & diagnostics · Quality · Compare true negatives with true negatives plus false negatives.Laboratory specimen rejection proportionLaboratory & diagnostics · Quality · Locally defined measure of laboratory specimen rejection proportion.Laboratory turnaround-time complianceLaboratory & diagnostics · Quality · Locally defined measure of laboratory turnaround-time compliance.OEE availabilityManufacturing & industrial quality · Performance · Compare run time with planned production time.OEE performanceManufacturing & industrial quality · Performance · Actual speed compared with the ideal cycle.First-pass yield / OEE qualityManufacturing & industrial quality · Quality · Compare good units without rework with total units entering the defined process.Overall equipment effectiveness (OEE)Manufacturing & industrial quality · Performance · Combined production availability, speed and first-pass quality.Process capability CpManufacturing & industrial quality · Quality · Specification width relative to estimated process spread.Process capability CpkManufacturing & industrial quality · Quality · Capability accounting for the mean position.Total cost of qualityManufacturing & industrial quality · Financial · Prevention, appraisal and failure costs.Cost of poor quality (failure-cost model)Manufacturing & industrial quality · Financial · Internal and external failure costs.Manufacturing scrap proportionManufacturing & industrial quality · Quality · Locally defined measure of manufacturing scrap proportion.Manufacturing rework proportionManufacturing & industrial quality · Quality · Locally defined measure of manufacturing rework proportion.Total recordable case incidence rateOccupational health & safety · Safety · Compare recordable injury and illness cases with employee hours actually worked.Days away, restricted or transferred (DART) rateOccupational health & safety · Safety · Compare cases involving days away, restricted duty or job transfer with employee hours actually worked.Safety inspection complianceOccupational health & safety · Quality · Locally defined measure of safety inspection compliance.Safety action completion by due dateOccupational health & safety · Quality · Locally defined measure of safety action completion by due date.Cost performance index (CPI)Construction & project management · Financial · Compare earned value with actual cost.Schedule performance index (SPI)Construction & project management · Performance · Compare earned value with planned value.Earned-value cost varianceConstruction & project management · Performance · Difference from the approved earned-value baseline.Earned-value schedule varianceConstruction & project management · Performance · Difference from the approved earned-value baseline.Construction first-inspection pass rateConstruction & project management · Quality · Locally defined measure of construction first-inspection pass rate.Construction rework cost shareConstruction & project management · Financial · Locally defined measure of construction rework cost share.Deployment frequency per daySoftware & DevOps · Performance · Compare production deployments with days in the measurement window.Change fail rateSoftware & DevOps · Quality · Compare production deployments requiring immediate intervention with production deployments.Deployment rework rateSoftware & DevOps · Quality · Compare unplanned deployments caused by production incidents with production deployments.Software test execution pass rateSoftware & DevOps · Quality · Locally defined measure of software test execution pass rate.Software defect escape shareSoftware & DevOps · Quality · Locally defined measure of software defect escape share.Mean failed deployment recovery timeSoftware & DevOps · Quality · Locally defined measure of mean failed deployment recovery time.Service successful-event ratioIT service & maintenance · Quality · Compare good valid service events with total valid service events.Latency service-level indicatorIT service & maintenance · Quality · Compare valid requests meeting the latency threshold with valid requests measured.Mean time between failures (MTBF)IT service & maintenance · Performance · Compare total operating time with observed failures.Mean time to repair (MTTR)IT service & maintenance · Performance · Compare total repair time with completed repairs.Steady-state intrinsic availabilityIT service & maintenance · Performance · A model using repair and failure averages.Preventive maintenance completed on timeIT service & maintenance · Quality · Locally defined measure of preventive maintenance completed on time.Employee turnover rateHuman resources & training · Performance · Compare employee separations in the period with average employee headcount in the period.Required training completionHuman resources & training · Quality · Locally defined measure of required training completion.Competency first-assessment pass rateHuman resources & training · Quality · Locally defined measure of competency first-assessment pass rate.Approved-position vacancy proportionHuman resources & training · Quality · Locally defined measure of approved-position vacancy proportion.Unplanned absence time shareHuman resources & training · Quality · Locally defined measure of unplanned absence time share.Recruitment offer acceptance rateHuman resources & training · Quality · Locally defined measure of recruitment offer acceptance rate.Pupil-teacher ratioEducation · Utilization · Compare enrolled pupils at the specified education level with teachers at the same education level.Gross enrolment ratioEducation · Access · Compare students enrolled at the specified level, regardless of age with population of the official age group for that level.Net enrolment rateEducation · Access · Compare official-age students enrolled at the specified level with population of the official age group for that level.School completion rate (reference-age population)Education · Quality · Compare people in the reference age group who completed the level with people in the reference age group.Examination pass rateEducation · Quality · Locally defined measure of examination pass rate.Student attendance session rateEducation · Quality · Locally defined measure of student attendance session rate.Net Promoter Score (NPS)Customer service · Experience · Recommendation score from a 0–10 survey.Customer satisfaction score (CSAT)Customer service · Experience · Compare responses rated satisfied under the chosen scale with valid satisfaction responses.First-contact resolution rateCustomer service · Quality · Locally defined measure of first-contact resolution rate.Mean first response timeCustomer service · Quality · Locally defined measure of mean first response time.Complaint resolution within agreed timeCustomer service · Quality · Locally defined measure of complaint resolution within agreed time.Advertising clickthrough rate (CTR)Marketing & web analytics · Performance · Compare ad clicks with ad impressions.Advertising conversion rateMarketing & web analytics · Performance · Compare tracked conversions with eligible ad interactions.Average cost per clickMarketing & web analytics · Financial · Compare total cost of clicks with clicks.Average cost per acquisition / actionMarketing & web analytics · Financial · Compare cost attributed to conversions with conversions.Return on ad spend (ROAS)Marketing & web analytics · Financial · Compare attributed conversion value with advertising cost.GA4 engagement rateMarketing & web analytics · Performance · Compare engaged sessions with sessions.GA4 bounce rateMarketing & web analytics · Performance · Compare non-engaged sessions with sessions.APQC perfect order component indexSupply chain & procurement · Quality · Four component delivery percentages multiplied.On-time delivery rateSupply chain & procurement · Quality · Locally defined measure of on-time delivery rate.Complete-order fulfilment rateSupply chain & procurement · Quality · Locally defined measure of complete-order fulfilment rate.Damage-free delivery rateSupply chain & procurement · Quality · Locally defined measure of damage-free delivery rate.Supplier first-inspection acceptanceSupply chain & procurement · Quality · Locally defined measure of supplier first-inspection acceptance.Purchase order accuracySupply chain & procurement · Quality · Locally defined measure of purchase order accuracy.Observed perfect-order fulfilmentSupply chain & procurement · Quality · Locally defined measure of observed perfect-order fulfilment.Inventory turnoverFinance & accounting · Financial · Compare cost of sales with average inventory value.Operating marginFinance & accounting · Financial · Compare income from operations with net revenue.Liabilities-to-equity ratio (SEC convention)Finance & accounting · Financial · Compare total liabilities with shareholders equity.Working capitalFinance & accounting · Financial · Current assets remaining after current liabilities.Invoice error proportionFinance & accounting · Quality · Locally defined measure of invoice error proportion.Banking transaction error proportionBanking & financial services · Quality · Locally defined measure of banking transaction error proportion.Customer due-diligence file completenessBanking & financial services · Quality · Locally defined measure of customer due-diligence file completeness.Financial-service complaint timelinessBanking & financial services · Quality · Locally defined measure of financial-service complaint timeliness.Insurance loss ratioInsurance · Financial · Compare incurred losses with earned premiums.Insurance combined ratioInsurance · Financial · Sum of the reported loss and expense ratios.Insurance claims decision timelinessInsurance · Quality · Locally defined measure of insurance claims decision timeliness.Insurance claim reopening proportionInsurance · Quality · Locally defined measure of insurance claim reopening proportion.Hotel room occupancyHospitality & housekeeping · Utilization · Compare room-nights sold with room-nights available.Hotel average daily rate (ADR)Hospitality & housekeeping · Financial · Compare room revenue with room-nights sold.Hotel revenue per available room (RevPAR)Hospitality & housekeeping · Financial · Compare room revenue with room-nights available.Housekeeping first-inspection pass rateHospitality & housekeeping · Quality · Locally defined measure of housekeeping first-inspection pass rate.Crop yieldAgriculture & veterinary services · Performance · Compare harvested crop production with harvested area.Seed germination test proportionAgriculture & veterinary services · Quality · Locally defined measure of seed germination test proportion.Post-harvest mass loss proportionAgriculture & veterinary services · Quality · Locally defined measure of post-harvest mass loss proportion.Veterinary treatment follow-up completionAgriculture & veterinary services · Quality · Locally defined measure of veterinary treatment follow-up completion.Critical control point monitoring complianceFood safety & catering · Quality · Locally defined measure of critical control point monitoring compliance.Food checks within critical limitsFood safety & catering · Quality · Locally defined measure of food checks within critical limits.Food-safety deviation action completenessFood safety & catering · Quality · Locally defined measure of food-safety deviation action completeness.Catering order / diet accuracyFood safety & catering · Quality · Locally defined measure of catering order / diet accuracy.Non-revenue waterWater & sanitation · Sustainability · Water supplied to the system that is not billed/sold.Water quality sample complianceWater & sanitation · Safety · Compare samples meeting every specified water quality parameter with water samples tested.Water service operating cost recoveryWater & sanitation · Financial · Compare operating revenue from water supply with water supply operating expenses.Treated wastewater reuse proportionWater & sanitation · Sustainability · Compare treated wastewater reused or recycled with wastewater received at treatment plants.Annual building energy use intensityEnvironment & facilities · Sustainability · Compare annual building energy consumption with gross floor area.Greenhouse gas emissions intensityEnvironment & facilities · Sustainability · Compare absolute greenhouse gas emissions with organisation-specific output units.Municipal solid waste recoveryEnvironment & facilities · Sustainability · Compare collected waste processed or recycled with municipal solid waste collected.Facility repair response complianceEnvironment & facilities · Quality · Locally defined measure of facility repair response compliance.System average interruption frequency (SAIFI)Energy & utilities · Quality · Compare customer interruptions with customers served.System average interruption duration (SAIDI)Energy & utilities · Quality · Compare customer-minutes of interruption with customers served.Customer average interruption duration (CAIDI)Energy & utilities · Quality · Locally defined measure of customer average interruption duration (caidi).Transport on-time arrival rateTransport & logistics · Quality · Locally defined measure of transport on-time arrival rate.Scheduled trip cancellation rateTransport & logistics · Quality · Locally defined measure of scheduled trip cancellation rate.Transport shipment damage proportionTransport & logistics · Quality · Locally defined measure of transport shipment damage proportion.Fleet maintenance due-date complianceTransport & logistics · Quality · Locally defined measure of fleet maintenance due-date compliance.Court clearance rateLegal & public administration · Performance · Compare cases resolved in the period with incoming cases in the period.Court case turnover ratioLegal & public administration · Performance · Compare cases resolved during the year with cases pending at year end.Court disposition time estimateLegal & public administration · Performance · Compare cases pending at year end with cases resolved during the year.Pending cases per judgeLegal & public administration · Utilization · Compare pending cases of the selected type with judges assigned to that case type.Public service application timelinessLegal & public administration · Quality · Locally defined measure of public service application timeliness.Required data-field completenessResearch, data & AI · Quality · Locally defined measure of required data-field completeness.Data rule validity rateResearch, data & AI · Quality · Locally defined measure of data rule validity rate.Study follow-up retentionResearch, data & AI · Quality · Locally defined measure of study follow-up retention.Survey completion among startersResearch, data & AI · Quality · Locally defined measure of survey completion among starters.Binary classifier accuracyResearch, data & AI · Quality · Locally defined measure of binary classifier accuracy.Audit criterion complianceAudit & continuous improvement · Quality · Locally defined measure of audit criterion compliance.CAPA action completion on timeAudit & continuous improvement · Quality · Locally defined measure of capa action completion on time.Corrective action effectiveness verificationAudit & continuous improvement · Quality · Locally defined measure of corrective action effectiveness verification.Repeat audit finding shareAudit & continuous improvement · Quality · Locally defined measure of repeat audit finding share.Process right-first-time rateAudit & continuous improvement · Quality · Locally defined measure of process right-first-time rate.Defective units per millionAudit & continuous improvement · Quality · Locally defined measure of defective units per million.Defects per million opportunities (DPMO)Audit & continuous improvement · Quality · Defects relative to defined opportunities.Audit Summary & TrendEnter period counts, validate denominators, calculate rates and export a trend.RCA Evidence & Action TrackerOrganise verified facts, unanswered questions, actions and follow-up evidence.Professional Worksheet StudioEditable logs, action plans and cost/ratio worksheets for 48 work areas. Save your own layout and export CSV.Lean & Six Sigma WorkspaceLive quality calculations, visible formulas, exportable charts and improvement worksheets.Control Chart WorkspaceLive quality calculations, visible formulas, exportable charts and improvement worksheets.FMEA, PDSA & CAPA PlannerLive quality calculations, visible formulas, exportable charts and improvement worksheets.